Privay Policy
O.Thentic Cleaning Services Policies
These policies apply to the interactions and bookings with O.Thentic Cleaning Services, Inc.
O.Thentic Cleaning Services collects your personal information in order to provide our members and others with whom we do business with cleaning services whether oral, electronic or written.
Cleaning Cancellation or Rescheduling
We completely understand that unexpected circumstances may occur. If it is necessary to cancel or reschedule a cleaning services, O.Thentic Cleaning Services requires a 24 hours notice BEFORE the offices close. Our business hours are daily from 9AM to 6PM. If it is the case that O.Thentic Cleaning Services, Inc. receives less than a 24 hour notice before 6PM OR our cleaners cannot access the property, we will charge you a cancellation/rescheduling fee ($45) depending on the type of service.
Scheduling or any service changes may not be through the cleaners. You must notify the office directly for schedule changes during office hours (9AM-6PM ). You may notify directly via phone call or Email.
Payments
A $45 deposit is required to book.
O.Thentic Cleaning Services accepts Credit Card, There is a 3% transaction processing fee for VISA/ MasterCard / Discover / American express. We do accept PayPal, and quick pay with Zell as payment options as well.
When a cleaning service is completed the payment is due within 24 hours Client(s) in charge of payment must note: Unpaid cleanings are considered a Violation of our payment policy. All unpaid cleanings are recorded on the client’s account.
Solicitation of Employees
As a customer you will not attempt to, directly or indirectly, solicit any employee to conduct business. During the term for any employee with O.Thentic Cleaning Services, Inc. and for a period of three (3) years, after the termination of employment with O.Thentic Cleaning Services, Inc, regardless of who initiates the termination, the customer will not contact and solicit cleaning technicians who have worked as an employee of O.Thentic Cleaning Services, O.Thentic Cleaning Services. is not liable if a cleaning technician acts out of the course and scope O.Thentic Cleaning Services, Inc. employment.
Holidays
If your scheduled cleaning falls on a holiday or holiday week the office will contact you to reschedule. If you prefer to keep the scheduled cleaning, prices will reflect the HOLIDAY PRICE RATE . Cleaning Service Guarantee
We take immense pride in the quality of service we provide. There will be a rare occasion when we realize that an area requested may not be cleaned to your expectation. O.Thentic Cleaning Services, Inc will happily re-clean the area that was not met. Please do note that YOU MUST notify any concerns within 48 hours of your scheduled cleaning and we ensure that we will make it right. We do not offer refunds.
Gratuity
Gratuity is not a requirement with O.Thentic Cleaning Services, Inc We do advise to inform the office if you intend to leave tip to our cleaners.
Supplies
O.Thentic Cleaning Services, Inc. uses high quality approved cleaning supplies. We value our cleaners’ health that we aim to utilize Eco-friendly and hypoallergenic products but carry chemicals so we can accommodate to every customer’s needs.
If you would like to provide a cleaning product O.Thentic Cleaning Services, Inc must be notified via email, call, text.
Privacy
O.Thentic Cleaning Services, Inc. only collects the customer’s information voluntarily given when filling out a form on our website.
Information such as name, address, phone number, and email is collected and utilized not only to improve the content in our website but to provide an estimate for our services.